Operations Manager

Position Summary: Working in close coordination with the Managing Director of Operations, the Operations Manager is responsible for managing the operations, and human resources functions of the organization and works to implement the organization’s policies and procedures. The individual in this role is responsible for carrying out organizational operations that meet or exceed organizational standards and industry best practices.

Primary Position Responsibilities

Human Resources: Manages the organization's day-to-day human resources processes, including hiring and onboarding, benefits management, and the organization of personnel records

Facilitate the annual staff review of the employee handbook. Tracks issues with employee policies and makes recommendations. Ensures changes are brought to the staff for approval

Oversees the annual renewal of benefits and open enrollment process for RAFI-USA staff

Serves as the main point of contact with the benefits consultant

Responsible for accurate and responsible management and maintenance of personnel records. Ensures personnel records are accurate, up-to-date, and organized

Ensures job descriptions are accurate, current, and on file

Ensures timely and effective completion of performance evaluations; Assists and provides guidance to supervisors with staff performance evaluation process

Manages staff recruitment and hiring processes in collaboration with RAFI leadership including participating in interviews, reviewing job descriptions, job postings, producing hire letters, and conducting background checks

Conducts new hire orientation training. Works with supervisors to ensure that staff are appropriately oriented to the organization. Ensures that new staff complete all necessary paperwork and are signed up for appropriate benefits

Serves as the coordinator of RAFI’s Human Resources Committee

Operations: In collaboration with the Managing Director of Operations and other staff, develops written guides for staff to understand organizational systems and processes and trains staff on these processes; makes recommendations on continuous improvement of processes

Oversees logistics of all internal RAFI meetings, events, and convenings: venue selection, menu planning, registration, contractors,. Ensures adherence to meeting, event, and convening budgets

Creates written guides for staff to understand organizational systems and processes and ensures staff adoption

Works with staff to facilitate an annual review process of policies and procedures, determines consensus, develops recommendations, and works with the Managing Director of Operations to propose revisions to the Board

Supervises the Operations Coordinator and works with them to manage RAFI’s building

Required Skills, Knowledge, and Abilities:

Interest and passion for being a part of a team of committed individuals contributing to a just and equitable food system

Strong critical thinking skills, reading comprehension skills, and written and oral communication skills

Must be a strong project manager and able to manage timelines and activities across projects

Self-starter who takes initiative on projects and can work independently

Team player who works well with staff across the organization

Desired Skills, Knowledge, and Abilities:

Experience with human resources management

Previous supervisory experience