Financial Administrator

The Financial Administrator oversees the fiduciary responsibilities of Corporation of Guardianship. The person in this position is responsible for the effective administration of accounts where the organization is acting as trustee, guardian, agent, or representative payee. The Financial Administrator directs and administers the accounts for all clients and authorizes the distribution of clients’ funds to arrange for services and supports in areas such as housing, home care, medical management, social activities, legal services, financial assistance, public benefits, and safety and security. The Financial Administrator is responsible for facilitating communication to keep family members, involved professionals, and the CoG team informed of the clients’ financial activities and well-being.

Distinguishing Features of this Position

The Financial Administrator is driven by the importance of Corporation of Guardianship’s mission. The person in this position must demonstrate a high level of accountability and knowledge of all aspects of fiduciary administration. The Financial Administrator must manage multiple responsibilities and projects and will need to prioritize activities on an ongoing, daily basis. The Financial Administrator is responsible for performing or overseeing all account activities and providing a high level of customer service to clients, attorneys, accountants, financial advisors and beneficiaries relating to these accounts. The Financial Administrator works under the supervision of the Finance Director.

• In consultation with clients’ care management teams, assess clients’ financial needs and develop a comprehensive plan to ensure the appropriate use of client resources.
• Follow the instructions of the legal documents or instruments and act in accordance with the instructions.
• Regularly communicate with clients regarding their needs and goals, both short-term and long-term, and make updates to the care plan as needed.
• Handle all aspects of client account management including opening/closing accounts, paying client bills, distributing allowances, approving/denying purchase requests and/or reimbursement claims, filing insurance claims, keeping accurate and detailed records of all income, expenses and transactions, and reconciling all accounts monthly.
• Proactively monitor client accounts and act when appropriate to ensure sufficient funds to meet clients’ needs.
• Maintain personal and real property on behalf of clients and ensure all important personal papers and valuables are secured.
• Regularly communicate with investment advisors, financial planners, and other involved professionals regarding the management and protection of clients’ resources.
• Provide accurate information to clients and beneficiaries upon request and provide regular statements to keep them informed.
• Identify potential risks of exploitation or abuse and advocate on behalf of clients to ensure their safety and security.
• Record all daily activities and client case notes.
• Provide financial records for annual audits and tax preparation.

Knowledge, Skills, and Abilities

• Knowledgeable of all aspects of fiduciary administration including accounting, financial planning and investing, trust management, and legal concepts.
• Must be detail-oriented with the ability to manage multiple responsibilities.
• Familiarity with accounting software such as Quicken, Quickbooks, and others.
• Ability to understand, support, and advocate for the complex needs of the individuals served by the organization.
• Ability to make independent decisions, appropriate referrals, and identify issues which may require legal support.
• Strong communication skills and the ability to deal tactfully and respectfully with clients, family members, agencies/personnel, and the public. 
• Sensitivity to the issues and difficulties that frail elders and individuals with disabilities may face, both physically and emotionally.
• Knowledge of Medicare, Medicaid, Social Security, and the network of benefits, services and supports available for older adults and persons with disabilities.
• Knowledge of the applicable laws and regulations pertaining to the services provided by the organization, including Guardianship, Special Needs Trusts, Representative Payee, and Powers of Attorney.

Desirable Education and Experience

Bachelor’s degree in a relevant human or financial services field plus a minimum of 2 years of professional experience in bookkeeping, accounting, or other financial management or legal services for older adults and/or persons with disabilities. Must pass background check and credit check.

Special Requirement

Possession of a North Carolina Driver’s License.