Manager, Total Rewards

Use your skills to transform your local community. Goodwill Industries of Northwest North Carolina offers numerous career opportunities with competitive pay, excellent benefits, and the reward of knowing your hard work is helping others.

WHY WORK FOR GOODWILL?

Goodwill Industries of Northwest North Carolina, Inc. (Goodwill) is a 501(c)(3) nonprofit organization headquartered in Winston-Salem, NC. We employ more than 1,100 team members who are dedicated to our mission of providing employment and training services that help people find jobs and reach financial stability. With 51 retail stores, 20 career centers, and dozens of attended donation centers across a 31-county territory, Goodwill is a complex enterprise offering a wide range of career opportunities.

At Goodwill, the work we do makes a difference in the lives of the individuals we serve and, in turn, in the community in which we live. Our business operations provide stability to our organization that is not always enjoyed by nonprofit organizations solely funded by outside sources. Our employees enjoy excellent benefits and a unique work environment that is professional, fast paced, and fulfilling.

Our organization’s values shape our culture and guide our interactions with program participants, customers, and each other. Our shared commitment to Living the Mission; Promoting Teamwork; Driving Improvement; Taking Responsibility for Actions and Behaviors; and Respecting and Appreciating Others is what makes us successful and inspires all that we do.

Want to learn more about Goodwill? Click on the links at the top of this page or go to: www.goodwillnwnc.org.

Job Summary

As the Total Rewards Manager your role is to monitor, design, develop and implement compensation and benefit programs to attract and retain employees. You’ll work closely with other HR professionals to ensure that the organization is providing a fair and competitive rewards system that aligns with the company’s goals and values. You are responsible for creating meaningful and competitive benefit structures that motivate the workforce and drive retention rates up.

You will oversee a team. You will work to ensure that your assigned team is well-staffed and efficient and that it adheres to the organizations’ quality and service regulations as well as standards. You oversee the daily operation and function of the team and pitch in when needed.

You’ll need to have strong analytical skills, excellent written and verbal communication skills, and a deep understanding of human resources, legal compliance, and regulations. In conjunction, you’ll need to be a problem solver with a positive attitude and have a solid work ethic. As well as you will need to demonstrate strong presentation and PowerPoint skills and the ability to develop executive-ready presentations. And you must have the ability to establish, develop and maintain relationships with all employee levels. To excel in this role, you will need to be knowledgeable in both human resources and finance.

Essential Responsibilities

• Day to Day oversite of organizational-wide HR functions including benefits, compensation, and Goodwill Cares. Develops area processes and programs. Solves problems that arise within respective area. Hosts organizational-wide human resources meetings to educate employees on specific HR topics.
  • Partners with the HR Leadership Team in managing the design, implementation, administration, communication and ongoing evaluation of the organization’s compensation and benefits programs, policies, and procedures.
  • Oversees the day-to-day compensation, Goodwill Cares, and benefits processes.
  • Works with the HR leadership team in developing compensation policies and programs as needed.
  • Ensures that compensation and benefits programs support the organization’s business objectives and meet all legal requirements.
  • Partners with Sr. HR Director in managing vendors for compensation and benefits programs and processes ensuring all deliverables are achieved in a cost-effective manner. 
  • Ensures that the Goodwill Cares program aligns to the goals and objectives of the organization.
  • Establishes plans and procedures for carrying out company policies and practices in assigned functional areas.
  • Directs interpretation and application of established HR policies, adhering to all applicable laws and regulations.
• Research HR topics and utilizes data provided by Analysts to assist HR leadership. Interprets data, makes informed decisions, and provides recommendations for best next steps for the organization. Acts as a storyteller through the analysis and presentation of data. Communicates and presents data to Sr. HR Director.
  • Ensures that total rewards and benefits programs are competitive and equitable and that programs are carried out to assist in the reaching of company objectives.
  • Manages annual compensation review to include updating salary bands and merit budget recommendations.
  • Provides compensation consulting advice to HR and business leaders on a variety of compensation related issues while analyzing complex situations.
  • Conduct research and analysis to ensure competitive total rewards offerings.
  • Monitor industry trends and inform leadership of potential changes to total reward programs.
• Leads and manages special Human Resources projects. Conducts research on different topics and presents findings to senior HR leaders.
  • Drive cross-functional projects related to supporting the business from a People Team’s perspective.
  • Challenges the status quo and finds innovative solutions to existing processes.
  • Assist in the completion of all required reports and paperwork.
• Oversees customer service provided to all customers (internal and external). Ensures day-to-day operations are running smoothly. Acts as an escalation point in partnership with the SR. HR Director for any HR issues that arise.
  • Recommends changes to ensure maintenance of company’s benefit programs.
  • Oversees processes to ensure consistent, accurate and timely service is delivered.
  • Brings solutions to the attention of the SR. HR Director. Ensures that there is a clear line of communication all functional activities.
• Manages HR Analysts in partnership with Sr. HR Director which includes onboarding, training, and performance reviews.
  • Lead a team of 2-4 individuals to deliver results through managing, developing, and mentoring.
  • Strive to motivate employees to put their best foot forward and set empowering tones and morale boosters when needed.
  • Conduct employee performance reviews and suggest any room for improvement as well as relevant training or workshops that address deficits or issues and resolve disputes or conflicts with employees.
  • Assist in coaching of all employees.
  • Provide leadership to team to ensure compliance with standards and culture.
  • Hire and train employees

Education Requirements

Bachelor’s degree required, in Human Resources, Business Administration, Accounting, Management, Economics or similar. Master’s degree preferred.

Qualifications

• At least 5-7 years of Human Resources experience required.
• 1-2 years of supervisory experience required.
• Experience working with confidential information.
• Experience designing, implementing, and maintaining employee compensation and benefits programs.  
• Certifications: SPHR, PHR, SHRM-CP or SHRM-SCP.
• Advanced computer skills. Proficient in Microsoft Office Suite.
• Excellent communication skills—both written and verbal.
• Ability to adapt to different communication styles.
• Excellent knowledge of HR practices and principles, including all applicable labor, pay, benefits, health and safety laws and regulations.
• Excellent negotiation and critical thinking skills.
• Must be detail oriented.
• Ability to work independently and multi-task.
• Ability to collect and analyze data—both qualitatively and quantitatively.
• Strong professional acumen.
• Ability to establish and manage vendor relationships.
• Excellent planning, time management, decision-making, presentation, organization, and interpersonal skills.
• Bilingual in Spanish preferred.
• Valid driver’s license and personal transportation vehicle required.

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