Program Coordinator

About Kramden Institute: 

Kramden Institute, a Durham-based non-profit organization, has been working since 2003 to bridge the digital divide by providing technology tools and training. As a computer refurbisher, the organization collects thousands of devices each year, restores them, and distributes them back into the community. To date, more than 58,000 computers have been distributed to students and adults across North Carolina. More than 13,000 individuals have participated in educational and training programs since 2014.

Position Description:

The Program Coordinator (PC) is responsible for supporting Kramden’s computer basics program. This program provides training and computers to new or low-skill users. A significant portion of the computer basics program is administered using a train-the-trainer model and the PC will coordinate the training of Community Technology Instructors (CTIs) and oversee the implementation of the program in the Durham, NC community. The PC will work closely with the City of Durham and members of the Kramden team to ensure that all aspects of the program are delivered effectively.

This is an 18 month grant funded position. Opportunities for continued employment after the 18-month project is subject to funding.

Program Coordination

• Coordinate the Computer Basics: Train-the-Trainer program in partnership with the City of Durham and other community partner organizations.
• Train and oversee Community Technology Instructors (CTIs)
• Conduct site visits and provide feedback and support to CTIs and partner agency staff
• Track the distribution of devices, stipends, and other program incentives
• Promote the program, and all Kramden programs, to new partners and agencies

Education & Training

• Act as an instructor teaching a variety of Kramden classes such as Computer Basics, Northstar Computer Skills, and STEAM workshops
• Stay current on digital literacy and STEAM education trends and work with the team to implement necessary changes to curriculum

Program & Administrative Support

• Assist with volunteer events, computers distributions, and front office operations as needed
• Utilize CRM to track program participants and create methods for increased client engagement

 Employment Requirements:

• Bachelor’s degree
• 2+ years’ experience in community outreach, education, or related field
• Knowledge of computer software and basic hardware
• Excellent written and verbal communication skills and ability to present ideas and information clearly
• Attention to detail and outstanding organizational skills
• Commitment to working with students of varying levels of interest and ability
• Ability to build authentic relationships with racially, socioeconomically and gender-diverse communities
• Ability to lift 30 lbs. often and repeatedly
• Criminal background check
• Valid driver’s license and reliable transportation
• Classroom/adult instruction experience is desirable
• Spanish language skills preferred