Program Manager

Program Manager Description

Reports to: Executive Director

Organization Overview:

The first PORCH chapter started in 2010 in Chapel Hill, NC, with a grassroots mission to fight food insecurity through sustainable, community-based hunger relief. In 2020, PORCH Communities was formally established to share this effective model of repeatable monthly neighborhood food drives and fresh produce distribution with communities across the country. Today, PORCH operates over 50 chapters in 13 states, supplying food pantries, schools, and community programs. 

Our organization continues to grow through word of mouth as well as proactive outreach. PORCH provides local volunteer leaders with essential tools, technology, support, and expertise to build and grow chapters that address hunger at the local level. 

To date, PORCH has contributed more than $12 million in hunger relief efforts nationwide.

Position Summary

We are seeking a dedicated and experienced Program Manager to lead new community onboarding, provide exceptional customer service, and manage a team focused on supporting both new and existing communities. The ideal candidate is passionate about empowering community-led initiatives, skilled in building relationships, and adept at staff supervision.

Key Responsibilities:

• New Community Recruitment:
  • Assist with recruitment of potential new communities that align with PORCH Communities' mission and values.
  • Assist with assessments and evaluations of prospective communities.
  • Assist with securing license agreements from  new communities.
• New Community Onboarding:
  • Implement a comprehensive onboarding process for new communities.
  • Provide training and support to new communities on PORCH Communities' programs and policies.
  • Facilitate a smooth transition for new communities joining the organization.
• Customer Service:
  • Address the needs and concerns of both new and existing communities.
  • Provide timely and effective customer service support.
  • Build and maintain positive relationships with community leaders and stakeholders.
  • Assist communities as they expand and add new donors and programs.
• Staff Supervision:
  • Oversee and manage a team of staff members responsible for supporting new communities and existing communities.
  • Provide guidance, training, and mentorship to staff members.
  • Evaluate staff performance and provide feedback.

Qualifications:

• Minimum of 3-5 years of experience working in a relevant or related nonprofit organization.
• Strong leadership, organizational, and communication skills.
• Ability to manage multiple projects and deadlines effectively.
• Experience supervising staff and volunteers.
• Familiarity with community development and engagement strategies.
• Excellent customer service skills.

Skills Requirements:

• Demonstrated written and oral communication skills
• Technical competence in HubSpot or other CRM systems 
• Graphic design experience (Canva preferred)
• Experience with website management and social media channel management