Part-Time Box Office Sales Associate (24 hours/week)

THE POSITION:

Under the direction of the Box Office Manager, the Part-Time Box Office Associate will provide support services and operate department in a professional and efficient manner, supporting all box office activities to maximize ticket sales and maintain a high level of customer service.

MAJOR RESPONSIBILITIES:

Responsibilities for this multi-faceted role include:

• answer incoming calls and transfer to specific extensions
• process ticket orders both in person and via phone, fax, mail, and online
• process ticket exchanges; increase earned income through cross-sale and up-sale opportunities
• assist with group sales when needed; perform general administrative office duties such as filing and photocopying and other duties as assigned by the Box Office Manager.

CANDIDATE REQUIREMENTS:

• Ability to organize, manage, and complete multiple projects and tasks simultaneously with accuracy, timeliness, and enthusiasm
• Experience handling money, ideally in a box office setting
• Excellent oral and written communications skills and highly developed organizational skills
• Willingness to perform outbound calling to sell tickets
• Motivated and enthusiastic, with the ability to own projects while asking for assistance when needed
• Proficiency in Microsoft Office programs
• Willingness to work outside of traditional business hours and to work a flexible schedule that requires statewide travel and evening and weekend concert work
• Required to stand, walk and sit. Regularly required to stoop, kneel, bend, and lift up to 50 pounds.
• Provide exemplary customer service, including the ability to maintain a positive attitude, be flexible, and resolve problems under pressure
• Experience working in retail or phone sales preferred
• Experience with any ticket system preferred

OTHER CONSIDERATIONS:

Applicants must be authorized to legally work in the U.S. and independently maintain such authorization.  The NCS is unable to sponsor or to assume sponsorship of an employment Visa.

Because driving between worksites and to various locations may be a central function of the position, administrative staff must maintain a valid driver’s license and have reliable transportation.

The North Carolina Symphony values diversity in backgrounds and experiences. Individuals are encouraged to apply even if they do not meet every requirement.  We expect that the ideal candidate

will exhibit many of the listed requirements, skills, and competencies.  We also consider a combination of experience, proficiency, and transferrable skills when considering a position submission.