Manager of Volunteer Engagement

The Food Bank of Central & Eastern North Carolina is an exciting, challenging, and rewarding place to work. Our vision: No one goes hungry, our Mission: Nourish people. Build solutions. Empower communities. We are an equal opportunity employer and are known for our core values of Respect, Integrity, Compassion, Dedication, Teamwork, and Fun!

The Manager of Volunteer Engagement will work with the Regional Manager of Volunteer Engagement and the Director of Volunteer Engagement to assure the Raleigh volunteer program is developed and maintained in a way that supports the work and mission of the Food Bank of Central & Eastern North Carolina. This position will also serve as a resource org-wide for best practices to assure food and safety guidelines are enforced within the volunteer program at the Raleigh headquarters.

Job Responsibilities: 

(20%) Supervise and manage the Raleigh volunteer team; set clear expectations, monitor the performance, and conduct of employees, support employee professional development, coach employees, training, and provide feedback. 

(20%) Serve as a liaison between Office of Volunteer Engagement and General Operations to assure Food Safety Standard Operation Procedures and Warehouse Safety guidelines are followed and implemented within the volunteer program, at Raleigh, except where indicated. Including AIB standards and SOPs. (20%)

• Maintain cleanliness of all project areas and serve as a material manager for the volunteer program at all branches, which entails ensuring enough usable pallets and bins are available and organized; combining pallets to save space; and product inventory.
• Complete documentation related to general operations and other department as needed.
• Attend Food and Safety Committee meetings as needed.

(20%) Serve as a program manager to assure all the stages and daily operations of the volunteer program (at the Raleigh branch) runs efficiently by monitoring, implementing, improving, and evaluating best practices such as: logistics and operation of volunteer sessions, volunteer communication, volunteer recognition, scheduling, volunteer data tracking via CERVIS, application of SOPs, warehouse and food safety policies and procedures. (20%)

• Utilize CERVIS daily to capture hours and volunteer data in an accurate and effective way. Create volunteer schedules and communicate with volunteers.
  Train and instruct both large groups of volunteers, as well as individuals, on volunteer project. Including incorporating
• appropriate education to increase awareness of hunger issues.
  Obtain all necessary materials for daily volunteer activities, including product and supplies by working with Food Sourcing and General Operations Managers.
• Work and collaborate with Director of Volunteer Engagement and Regional Manager of Volunteer Engagement to assure program development by implement initiatives, strategic plan, event planning and other action items as needed.

(20%) Work with the Director of Volunteer Engagement and Regional Manager of Volunteer Engagement to implement volunteer recruitment and retention strategies by proactively engaging with volunteers, community members, and public / private organizations as a representative of the Volunteer Program and Food Bank.

• Formally and informally recognize volunteers and their contributions to the Food Bank. Work with the Director of Volunteer Engagement and Regional Manager of Volunteer Engagement to plan and execute volunteer recognition events.
• Participate in network and community engagement opportunities to assist with volunteer recruitment efforts and to represent the Food Bank.

(10%) Assist with the implementation of a comprehensive stewardship program that appropriately and consistently promotes the cultivation of donors at all levels. Including actively monitoring and communicating with the development team about potential volunteer – to – donor individuals and groups. 

• Complete other duties as assigned by Regional Manager of Volunteer Engagement.

(10%) Ensure cross – functional collaboration within the organization to provide volunteer support for special events / programs and other departments including Community Health and Engagement, Food Sourcing and Network, Programs, Development, and other internal departments as needed. Including providing logistical support to Sort-of-rama, Yam Jam, and other events as needed. 

• Participate in weekly Office of Volunteer Engagement conference calls.
• Support and work at other branches when needed.

The above statements are intended to describe the general nature of the work being performed by people assigned this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Qualifications: 

• Bachelor’s degree or an equivalent combination of education and experience.
• 3-5 years of supervisory and leadership experience, including managing people, planning, organization, delegation, and teamwork.
• Strong work ethic, excellent customer service, and organizational skills.
• Ability to work independently in a fast-paced environment.
• Strong written and verbal communication skills, with the ability to represent the organization professionally.
• Detail-oriented with strong interpersonal skills to collaborate with diverse groups.
• Commitment to the organization's mission.
• Strong public speaking skills.
• Must be able to pass the organization’s forklift certification test within 60 days.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the essential functions of this position, the employee is regularly required to talk, hear, and interact without deliberate impediment. The employee is often required to sit and use their hands and fingers to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb, balance, and to stoop, crouch or crawl.

Vision abilities required by this job include close vision.

These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodations can be made to enable people with disabilities to perform the described essential functions.

EQUAL OPPORTUNITY EMPLOYER

We are an equal opportunity employer.  We do not regard race, color, religion, national origin, age, sex, pregnancy, marital status, disability, genetic information, veteran status, sexual orientation or any protected class characteristic when seeking to hire.  This practice, in addition to hiring, applies to our recruiting, training, transfers, promotions, job benefits, pay, dismissal practices, social and recreational activities, and any other term or condition of employment.

We care about our employees, our candidates, and our community.

As such, please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.