Title: Program Manager Empower 48
Department: Life Skills Academy
Reports To: Life Skills Academy Program Director
Status: Full-Time, Exempt (Some nights and weekends required)
Location: Raleigh, NC
StepUp Ministry is not a religious organization. We welcome employee and participants of all backgrounds and belief systems. StepUp Ministry provides pathways for people to overcome barriers and transform their lives." We value Transformation, Participant-Guided Services, Careful Stewardship of Resources, Equality, Diversity and inclusion with Accountability, and Joyful Celebrations.
Position Purpose/Summary: Program Managers work with StepUp staff to enhance and sustain adult programming. They teach and train program participants, provide one-on-one and group support, support community stakeholders, and work as team members to deliver performance results aligned with StepUp Ministry’s strategic plan
Essential Functions:
Case Management
· Develop and maintain strong working relationships with participants.
· Expand the shared agency referral list.
· Maintains a caseload of at least 15-25 individuals who need support to thrive.
· Develop individualized goals, educate participants on goal topics, and refer participants to community resources.
· Connects individuals to additional community resources, including but not limited to financial support, school personnel, immigration services, food pantries, mental health services, physical health services, etc.
· Creates transition plans for the case management once they complete the program.
· Develops and maintains positive relationships with community providers, volunteers, clients, program participants, and colleagues at all organizational levels.
· Stays informed and well-trained on various topics related to their field of work.
· Assist participants with making progress with developing skills in our Program Core Competencies, along with growth and development on their Individual Development Plan (IDP)
· Use Motivational Interviewing (MI) to assist participants in achieving transformation through goal attainment.
· Work closely with the Youth and Young Adult Program Managers to ensure individuals with families are being engaged with our multi-generational approach.
Program Coordination and Volunteer Management
· Participate in the planning, coordinating, and delivery of weekly Program nights.
· Ensure strong engagement and commitment from community volunteer co-partners, instructors, and general volunteers.
· Facilitate the training and implementation of best practices for mentor-mentee relationships.
· Communicate proactively and responsively to staff, participants, instructors, employers, volunteers, and partners to promote high engagement and effectiveness.
· Actively maintain strong engagement and commitment from community volunteer co-partners, instructors, and general volunteers.
· Assist with responsively adapting curriculum, forms, assessment tools, and enrollment processes as needed.
· Plan and execute immersive activities.
· Foster a positive, collaborative work environment.
· Assist in marketing and outreach efforts.
· Maintain consistent communication with external vendors and organizers
· Responsible for quarterly tasks that ensure successful programmatic cohorts
Community Outreach
· Represent StepUp or delegate representation of StepUp at external committees and meetings.
· Serve as the primary contact and expert for at least two community referral relationships.
· Support StepUp’s recruitment efforts by speaking at or attending community events to discuss the StepUp programs as needed.
· Participate in identifying new community resources.
· Regularly connects with community partners to communicate the network of services available to families.
· Participates in community meetings to stay connected to relevant offerings.
Administrative
- Maintains proper records; prepares required reports as directed; any assessments, intakes or exit interviews, data input, record keeping, or reporting required by funders and relevant state or other regulatory authorities.
· Oversee and monitor timely and accurate input into the online CRM tool, Salesforce.
· Assist with the creation of a detailed yearly calendar for all program activities.
· Assist in creating accurate and descriptive reports for the board or program committee, including consent agenda components.
- Participate in ongoing staff meetings, training, and strategic planning processes.
Other Duties
· The ability to appropriately handle stress and interact with others is an essential function (EF) of this position.
· Regular, timely, and punctual attendance is an essential function (EF) of this position, including the ability to work Tuesday and Thursday evenings as assigned.
· All other duties as assigned.
Education/Training/Licenses/Certifications:
· Associate’s degree with 2 years of relevant direct service experience; Bachelor’s degree with 1 year of relevant direct service experience; or an equivalent, relevant combination of education and experience.
· Valid NC Driver’s License
Knowledge/Skills/Abilities:
Knowledge
· Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services; this includes stakeholder needs assessment, meeting quality standards for services, and evaluation of stakeholder satisfaction.
· Education and Training — Knowledge of principles and methods for curriculum design, instruction for individuals and groups, measuring training effects, and case management.
· English Language — Knowledge of the structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
· Psychology — Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
Skills
· Active Learning — Understanding new information's implications for current and future problem-solving and decision-making.
· Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
· Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
· Service Orientation — Actively looking for ways to help people.
· Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.
· Abilities
· Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
· Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
· Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
· Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
· Written Comprehension — The ability to read and understand information and ideas presented in writing.
Physical & Mental Demands:
Physical Demands
· This position requires
· Lifting and carrying up to 10 pounds at a time.
· Good use of the hands and fingers for repetitive hand-finger actions
· Continuous talking and hearing (6+ hours per day)
· Frequent sitting (3 to 6 hours per day)
· Occasional standing, walking, driving, climbing, balancing, crouching, lifting, carrying, pulling, pushing, and reaching
Mental Demands
· Adaptability/Flexibility — The job requires being open to change (positive or negative) and considerable variety in the workplace.
· Dependability — The job requires being reliable, responsible, dependable, and fulfilling obligations.
· Initiative — The job requires a willingness to take on responsibilities and challenges.
· Integrity — The job requires being honest and ethical.
· Leadership — The job requires a willingness to lead, take charge, and offer opinions and direction.
Work Equipment, Tools, & Safety Equipment:
· Laptop computers
· Printers/scanners/copiers/fax machines
· Telephones
· CRM: Salesforce
· Microsoft Outlook
· Microsoft Office Suite (Word, Excel, PowerPoint, One Drive, SharePoint, etc.)
· Internet browser software
Soft Skills:
· Creativity/Innovation - Identifying or participating in identifying changes & new approaches to items such as procedures, methods, models, products, services, theories, concepts, technologies, etc., that benefit employee, customers, and/or the organization.
· Customer Service - Involved with customers in areas such as meeting customer needs, wants & expectations.
· Empathy - The ability to sense the feelings, needs, perspectives, and concerns of another party (employees & customers) and thereby build a relationship.
· Employee Development/Coaching - Supporting the professional & interpersonal growth of others.
· Flexibility/Adaptability - The ability to successfully adapt (personally & professionally) to changes in the internal and external environment.
· Interpersonal Skills - The ability to build a relationship with another person or group through practical communication skills (listening, speaking & behaving).
· Personal Effectiveness - The ability to show initiative & confidence in actions on the job and take responsibility for individual actions.
· Planning/Organizing - The ability to plan a project or goal and effectively organize the resources to accomplish the desired outcome.
· Presenting - Communicating to a group or individual for purposes of educating and/or influencing a decision.
· Problem Solving - Proactively defining & resolving problems before they become an issue and identifying & resolving identified problems for optimum results.
· Teamwork - Working effectively and productively on formal functional (departmental) and/or formal cross-functional teams as a team member.
· Written Communication - uses clear & concise written communication in the execution of this position to effectively transmit data, instructions, processes, procedures, etc.
Medical/Dental/Vision available at zero cost to employee (depending on selections).
LT/ST Disability, life insurance.
401K 3% Match.
30days Sabbatical after 5 years
email resume to jbeichner@stepupministry.org