Responsibilities/Summary:
The Street Outreach Supervisor will oversee outreach efforts and supervise a team of three Street Outreach and Housing Specialists (SOHS) and one Peer Support Specialist (PSS) as part of the Bringing Neighbors Home Pilot Program. This role ensures seamless communication and coordination between Healing Transitions, Oak City Cares, and the City of Raleigh. The Street Outreach Supervisor will support the Project Manager in implementing and managing the pilot program, oversee operations, and ensure accurate data collection and reporting of program outcomes.
The Supervisor will guide team members in engaging with unsheltered individuals, building rapport, connecting clients to essential services and offering continuous care.
Competencies:
- Leadership and team management skills.
- Strong organizational and time management abilities.
- Proficiency in trauma-informed, client-centered care approaches.
- Flexibility and problem-solving skills in dynamic environments.
- Proficiency with client management databases and Microsoft Office.
- Strong written and verbal communication skills.
Essential Functions:
- Supervise the outreach team to ensure effective and trauma-informed service delivery.
- Collaborate with the Project Manager to implement and manage the pilot program.
- Ensure seamless coordination between outreach team members and external partners.
- Oversee data collection, analysis, and reporting of program outcomes.
- Guide team members in connecting clients to services and maintaining continuous care.
Required Education and Experience:
- At least three years of experience in homelessness services, street outreach, or a related field.
- Experience supervising teams or managing programs.
- Familiarity with Housing First and trauma-informed care principles.
- Bachelor’s degree in social work, human services, or a related field required; Master’s degree preferred.
- Licensed Clinical Social Worker (LCSW) preferred.
- Proficiency in data management and reporting tools.
Healing Transitions offers health benefits that are eligible at date of hire and a professional, unique work environment with opportunities for growth.
Please submit your resume to Chanda Scott, HR Generalist via email at cscott@healing-transitions.org. Applications can also be obtained from the reception desk at the men’s campus or the detox desk at the women’s campus.