Food Pantry Programs Manager

Food Pantry Programs Manager

North Raleigh Ministries (NRM) is a faith-based nonprofit that equips families and individuals in crisis with the resources and skills they need to achieve stability. Through evidence-informed and community-based programs, NRM works to foster hope, dignity, and well-being for individuals and families in our community.

We are seeking a Food Pantry Programs Manager to oversee all Food Pantry operations and provide leadership to Food Pantry staff and volunteers. This role is responsible for ensuring a consistent, safe, and dignified client experience while strengthening program quality, compliance, sustainability, and community partnerships. This full-time, exempt position reports directly to the Director of Programs and plays a key role on the Program Leadership Team.

Food Pantry Staff & Volunteer Leadership

• Provide onboarding, training, supervision, and ongoing development for Food Pantry staff
• Manage staff scheduling, PTO, and coverage to ensure consistent operations
• Facilitate weekly staff meetings to support teamwork, planning, and learning
• Ensure appropriate staff and volunteer coverage for pantry operations and phone intake
• Recruit, schedule, and retain volunteers to meet program needs
• Facilitate quarterly volunteer meetings and support ongoing training and recognition
• Interview candidates for Food Pantry program roles in coordination with the Director of Programs

Food Pantry Program Oversight & Compliance

• Ensure a positive, client-centered experience for all individuals accessing Food Pantry services
• Address staff, volunteer, and client concerns professionally and escalate as needed
• Ensure accurate and timely entry of Food Pantry program data
• Prepare monthly and annual output and outcome reports
• Support grant reporting and special projects by gathering required program data
• Ensure compliance with food safety regulations and best practices
• Ensure staff earn and maintain ServSafe certification
• Manage food recall notifications and sourcing partner requirements
• Maintain contracts and compliance with food sourcing partners

Partnerships, Strategy & Leadership Development

• Grow and maintain food sourcing partnerships to support program sustainability
• Coordinate food drives with churches, agencies, and businesses
• Ensure participation in required meetings, trainings, and grant-related activities
• Stay informed of best practices and funding opportunities related to Food Pantry work
• Participate in Program Leadership Team meetings and ongoing leadership development
• Represent NRM at community and agency events as needed

Qualifications

• Bachelor’s degree in social work, public health, nonprofit management, or related field preferred
• 3–5 years of experience in program management, food pantry operations, or human services
• Experience supervising staff and volunteers required
• Strong leadership, communication, and organizational skills
• Experience with data tracking, reporting, and outcome measurement
• Commitment to client dignity, equity, and trauma-informed practices
• ServSafe certification required (or ability to obtain within an established timeframe)

Compensation

• Salary Range: $55,000–$65,000 annually, commensurate with experience

Statement of Faith
North Raleigh Ministries is a Christian organization. Employees are expected to pursue a personal relationship with Jesus Christ and to live and work in a Christ-like manner.