Volunteer Coordinator

The Food Bank of Central & Eastern North Carolina is an exciting, challenging, and rewarding place to work. Our vision: No one goes hungry, our Mission: Nourish people. Build solutions. Empower communities. We are an equal opportunity employer and are known for our core values of Respect, Integrity, Compassion, Dedication, Teamwork, and Fun!

The Volunteer Coordinator will work with the Director of Volunteer Engagement, Volunteer Operations Manager, Local Operations Manager, and Branch staff to ensure that the Volunteer Program is developed and maintained in a way that supports the work and mission of the Food Bank of Central & Eastern North Carolina.  The Volunteer Coordinator will ensure that each volunteer is treated with respect, is valued, and works in a safe work environment. This position follows a Tuesday–Saturday schedule.

Job Responsibilities 

(30%) Serve as a program leader to assure all the stages and daily operations of the volunteer program (at the specific branch) runs efficiently by monitoring, implementing, improving, and evaluating best practices such as: logistics and operation of volunteer sessions, volunteer communication, volunteer recognition, scheduling, volunteer data tracking via CERVIS, application of SOPs, warehouse and food safety policies and procedures.

• Utilize CERVIS daily to capture volunteer data in an accurate and effective way. Create volunteer schedules and communicate with volunteers.
• Train and instruct both large groups of volunteers, as well as individuals, on volunteer projects. Including incorporating appropriate education to increase awareness of hunger issues.
• Work and collaborate with Director of Volunteer Engagement to assure program development by implementing initiatives, strategic plans, event planning and programming and other action items as needed.
• Coordinate all components of Court-Appointed Community Service Program.
• Obtain all necessary materials for daily volunteer activities, including product and supplies by working with Manager of Volunteer Engagement and Operations Managers.

(20%) Work with the Director of Volunteer Engagement and Volunteer Operations Manager to implement volunteer recruitment and retention strategies by proactively engaging with volunteers, community members, and public / private organizations as a representative of the volunteer program and food bank. 

•  Formally and informally recognize volunteers and their contributions to the food bank. Work with the Director of Volunteer Engagement and Branch Directors to plan and execute volunteer recognition events.
• Participate in network and community engagement opportunities to drive volunteer recruitment efforts and to represent the food bank.

(20%) Work in collaboration with Volunteer Operations Manager and General Operations to obtain and apply knowledge of handling procedures for: product inventory and records management, donated product, product repackaging, produce and egg sorting, food drive sorting, Commodity Supplemental Food Program, and food safety quality control standards and regulations per Feeding America and governing authorities. Ensure effective and complete implementation of all standards and regulations. Assisting during the AIB (food safety) process as needed.

• Maintain cleanliness of all project areas and serve as a material manager for the volunteer program at the branch, which entails ensuring enough usable pallets and bins are available and organized; combining pallets to save space; and product inventory.
• Complete documentation related to general operations and other departments as needed.

(10%) Ensure cross – functional collaboration within the organization to provide volunteer support for special events / programs including Community Health and Engagement, Food Sourcing and Network, Development, Programs, and other internal departments as needed.

• Participate in weekly Office of Volunteer Engagement conference calls.
• Support and work at other branches when needed. 

(20%) Assist with the implementation of a comprehensive stewardship program that appropriately and consistently promotes the cultivation of donors at all levels. Including actively monitoring and communicating with the development team about potential volunteer-to-donor individuals and groups.

• Complete other duties as assigned by Director of Volunteer Engagement and /or Volunteer Operations Manager

The above statements are intended to describe the general nature of the work being performed by people assigned this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

 Qualifications

· High School diploma required; bachelor’s degree is greatly preferred. Minimum 2-3 years of      work experience required.

· Leadership skills are desired in the following areas: Problem Solving, Teamwork, Planning and  Organization.

· Employees must be able to pass the organization’s forklift certification test within 60 days.

· Excellent customer service and organizational skills

· Employees must have a strong work ethic.

· Employees must be comfortable working independently in a fast-paced environment.

· Must possess very good written and verbal communication skills and be able to represent the  Food Bank professionally.

· Be detail oriented and have strong interpersonal skills to work with diverse groups of people.

· Must believe in the mission of the organization.

· Must have strong public speaking skills.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This job has a significant physical aspect associated with the work, including frequent use of tools typically employed in the warehouse. While performing the essential functions of this position, the employee is regularly required to talk, hear, and interact without deliberate impediment (e.g. wearing or listening to headphones, etc.). The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

The employee is often required to sit and lift and/or move up to 10 pounds. The employee occasionally stoop, kneel, crouch, and lift and/or move up to 65 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment

While performing the responsibilities of the job, the employee is required to work in an office and warehouse setting.  Must be able to spend at least 65% of the day standing and walking on surfaces such as concrete and ground.  Frequently, the employee will be required to drive an automobile.  The employee will be required to interact with Food Bank personnel in the warehouse(s). In doing so, the employee will occasionally be exposed to moving mechanical parts and vehicles. The noise level in the work environment is usually quiet to moderate.  Warehouse can be extremely cold at times and extremely hot during the summer months.

While performing the responsibilities of the job, these work environment characteristics are representative of the environment the job holder will encounter. Reasonable accommodations may be made to enable people with disabilities to perform the described essential functions. The above statements are intended to describe the general nature of the work being performed by people assigned this job. They are not intended to be an exhaustive list of all essential functions and skills required of personnel so classified.

EQUAL OPPORTUNITY EMPLOYER

We are an equal opportunity employer. We do not regard race, color, religion, national origin, age, sex, pregnancy, marital status, disability, genetic information, veteran status, sexual orientation or any protected class characteristic when seeking to hire. This practice, in addition to hiring, applies to our recruiting, training, transfers, promotions, job benefits, pay, dismissal practices, social and recreational activities, and any other term or condition of employment.

We care about our employees, our candidates, and our community. As such, please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.