CEO - Chief Executive Officer

Organizational Overview

The Opportunity

Reports and Relationships

Leadership Competencies

Strategic and Visionary Leadership

• Creates and implements strategies that support Big Brothers Big Sisters' growth. They communicate effectively to secure stakeholder commitment and focus on key priorities to ensure successful strategy execution. The CEO allocates resources efficiently and prepares for possible challenges.

Trusted Influencer and Relationship Builder

• Build sustainable relationships with strategic partners, donors, and community influencers to support the organization's budget and growth. Key duties include cultivating donor support, coaching staff on teamwork and effective collaboration, and fostering a culture of trust and cooperation.

  Ethics and Values

• Implements the organizational vision in line with Big Brothers Big Sisters values, upholding integrity, transparency, accountability, respect, and responsibility. All actions are ethical and above reproach. Ensures a diverse and inclusive environment for all volunteers and employees.

Enterprise and Systems Thinking

• Balances priorities to meet Big Brothers Big Sisters objectives, using financial insight to guide decisions. Manage growth versus stability by allocating resources strategically and assessing impacts on systems, processes, and staff.

Drive for Results and Performance

• Sets ambitious targets, creates systems for accountability, and promotes continuous learning to drive excellence across the Board and staff. If goals are missed, the CEO responds with action plans and gathers feedback to improve performance.

Change Leadership

• Drives change, inspiring the organization to focus on core strategies and continuous improvement. Change efforts are coordinated with strategic goals, introduced at an appropriate pace, and supported by employee input and concern management rather than coercion.

Customer Focus

• The CEO prioritizes meeting customer needs, building loyalty, and valuing feedback for improvement. The organization defines customers broadly including children, parents, staff, volunteers, donors, and other stakeholders and ensures respectful treatment.

Essential Duties and Responsibilities

Business Planning and Execution

• The CEO leads business planning and ensures strategies match the organization's strategic direction. Collaboration with the Board and staff is key to achieving goals. Operational choices are based on performance metrics for ongoing improvement.

Fund Development

• A key part of the role is building and maintaining lasting relationships with major donors and funders.  The CEO is expected to personally build and maintain these key relationships to achieve the organization’s fund development objectives. This focus extends to fostering stakeholder engagement and fundraising efforts, acknowledging the interdependent nature of these crucial activities.

Business Operations and Office Management

• The CEO works with the Board to set up a $1.1 million budget and create financial strategies that maintain customer satisfaction and service quality.  Main tasks include sharing performance metrics, supervising office administration, and managing daily operations prioritizing child safety, mission alignment, and quality.

Human Resources Management

• Leads a group consisting of more than twelve employees, as well as many volunteers and stakeholders, ensuring effective collaboration and unity.  Responsibilities include attracting, retaining, and developing talent, creating an engaged and high-performing workplace, and implementing annual objective-setting and evaluation for all staff.

Program Impact

• Leads marketing efforts to recruit volunteer mentors and drives program quality by setting benchmarks, timelines, and prioritizing child safety throughout the organization.

Ambassador and Spokesperson

• The CEO of Big Brothers Big Sisters serves as the public representative, fostering relationships at events and in the media to attract volunteers and donors. Advocacy efforts span local to national levels across private and government sectors. Equipped and confident serving as the public face of the organization.

Board Development

• Build an effective Board of Directors that actively support fund development. They ensure independent oversight and accountability for both the Board and themselves. The CEO is required to attend Board and Executive meetings and provide necessary materials.

Key Qualifications

Work Environment