Information Processing and Database Coordinator

Information Processing and Database Coordinator

Immediate Opening (January 2026)

THE POSITION:

The Information Processing and Database Coordinator is responsible for entering data into Archtics (patron database), managing data hygiene, and assisting with projects and campaigns. This position interacts with individual, corporate, and foundation donors to the North Carolina Symphony’s annual fund which supports a $21 million annual operating budget and a $47 million endowment fund. 

RESPONSIBILITIES:

• Enter and manage data for all individuals and organizations, including address updates, constituent demographics, biographical information, and relationship links 
• Run data queries to extract information and export data to other software applications and for reports
• Produce reports and assist with general analysis of data as it relates to fundraising and donor recognition
• Respond to multiple user requests for database support, information, and reporting
• Preparation for and work during risk assessment audit and year-end audit to include but not limited to reports, back-up, and analysis
• Conduct regular data hygiene to ensure data integrity 
• Assist with projects and campaigns, including list pulls, trades, marketing e-blasts, and direct mail initiatives, as well as projects for telemarketing vendors.
• Update weekly donor and ticket 
• Serve as back-up creating daily accounting batches of incoming pledges, gifts, and pledge payments; apply each to correct donor, campaign, and fund in accordance with department procedures
• Serve as back-up creating acknowledgement letters for every pledge or gift entered into the database
• Provide training and usage assistance to staff on Archtics database, including answering questions about standard processes to new users
• Clerical work such as copying letters and processing mailings
• Collaborate with colleagues in the Philanthropy and Marketing Departments and attend team meetings, as necessary
• Cover responsibilities of Database Manager and Fulfillment Manager when that person is on vacation or sick leave
• Back-up HR and Business Systems Director with IT, phone systems and office supplies when that person is on vacation or sick leave.
• Attend and work out of office events as necessary, to include weekends and evenings. 
• Provide related assistance as required for special projects.

The duties listed above are not all inclusive. The person in this position is expected to perform other work-related duties as assigned even though they may not be considered primary duties.

CANDIDATE REQUIREMENTS:

• Ability to manage multiple projects simultaneously
• Strong data entry skills using a database management system
• Excellent written, oral, and people skills
• The ability to handle confidential information with appreciation for the importance of protection of the privacy of donors and prospects is vital
• Ability to create and run reports and assist in analyzing data and information
• Excellent mathematical and computer skills as well as proficiency with Microsoft Word and Excel are required. Experience creating PivotTables is strongly desired
• Accuracy and impeccable attention to detail are essential. The ability to manage confidential information with appreciation for the importance of protection of the privacy of donors and prospects is vital
• Excellent data entry and typing skills with proficiency in Microsoft Access and donor databases
• Team-oriented, flexible, positive, personable, responsive and willing to learn
• Ability to identify and resolve problems in a timely manner
• Must be able to support and implement the mission, vision, and values of the North Carolina Symphony
• Undergraduate degree with at least two years of experience in the non-profit field. 

OTHER CONISDERATIONS: 

• This is a full-time salaried position based in the Triangle region of North Carolina. The salary is $42,000 - $48,000 annually. The benefits package includes health insurance through Blue Cross and Blue Shield of North Carolina, long-term disability coverage, life insurance, an employee assistance program and voluntary vision and dental insurance. Enrollers in our optional 403(b) retirement plan receive an employer match and our Health Savings Account offering provides a bi-annual employer contribution.
   
• Because driving between worksites and to various locations may be a central function of the position, administrative staff must maintain a valid driver’s license and have reliable transportation.
   
• Applicants must be authorized to legally work in the United States.

TO APPLY: 

Applicants are requested to send resume and cover letter to humanresources@ncsymphony.org and reference Information Processing and Database Coordinator in the subject line. Three references will be requested from all candidates invited to interview for this position. Compensation is competitive and negotiable, commensurate with experience. 

No phone calls, please.

Application Deadline: February 13, 2026