Program Director

The Program Director (PD) will provide leadership and oversee the day-to-day operations of The Hub, including facilities coordination, supervision of staff and volunteers, and ensuring the delivery of effective, high-quality programs. The PD works in collaboration with the Board of Directors to create and implement relevant programs to support Swannanoa residents before, during, and after disasters or climate-related disruptions. The Program Director provides leadership in advancing The Hub’s strategic goals and is responsible for coordinating and overseeing community engagement in support of the mission of providing a safe space for community building and collaboration, fostering community resilience. This role is central to keeping staff, volunteers, programs, and processes aligned with the
organization’s mission.

SRH Mission:
To support the people of Swannanoa in an effective, efficient, and equitable recovery by providing a shared space for coordination, collaboration, and community building.

Key Responsibilities:
• Manage daily operations to ensure smooth delivery of programs and services.
• Supervise, mentor, and support staff and volunteers to foster teamwork and professional growth.
• Coordinate SRH scheduling, staffing, and resource allocation across programs and services.
• Develop and implement programming and operational policies and procedures that promote
efficiency and consistency.
• Oversee facilities coordination, supplies, and vendor relationships.
• Utilize non-profit and financial best practices to ensure compliance with safety,
organizational, legal, and non-profit regulations.
• Track performance metrics and report outcomes to leadership.
• Collaborate with staff and board leadership to improve processes, strengthen impact, and
develop both short- and long-term strategic plans for the organization and its programs.

Qualifications:
• Bachelor’s degree in Business Administration, Nonprofit Management, Community Development, or related field (or equivalent experience).
• 3–5 years of experience in program leadership, operations management, or nonprofit
management, preferably in a community or service-oriented setting.
• Basic knowledge and understanding of resilience hubs, or the ability to learn about them
quickly.
• Strong staff management and team-building skills.
• Proven ability to coordinate multiple projects and priorities.
• Familiarity with HR management, financial management practices, and
operational compliance for non-profits.

Skills:
• Proven ability to lead and manage staff and volunteers
• Strong organizational and problem-solving skills
• Effective communication and interpersonal abilities
• Ability to balance structure with flexibility in a dynamic environment
• Proficiency in project management and office software

Benefits:
• Competitive salary within the non-profit sector
• Health, dental, and vision coverage
• Paid time off, including wellness days
• Professional development and training opportunities
• A meaningful role making a direct impact in building resilient communities