Homeless Services Case Manager

AREAS OF RESPONSIBILITY 

• Support OTM’s core programs, including: Free Store (a weekly community outreach event), Office Hours (walk-in services helping individuals nagivate homeless services) and Emergency Winter Shelter (providing critical shelter during the coldest nights of the year)
• Provide case management including but not limited to:
  • Assess, evaluate, and document the strengths and needs of each person on your caseload
  • Mediate and advocate on behalf of clients to help them obtain and maintain permanent housing, health care, other sustaining benefits, entitlements, and transportation
  • Assist clients in obtaining housing stability, earned or other income, health insurance, and other mainstream benefits
• Assist people receiving services in making critical transitions in their lives
• Assist and facilitate client referrals to other community services/agencies/supports/resources
• Assess and target resources for those most likely to become homeless without immediate assistance
• Follow principles of homelessness prevention as described by the National Alliance to End Homelessness (https://endhomelessness.org/resource/homelessness-prevention-creating-programs-that-work/) 
• De-escalate conflicts; develop attainable action steps with each individual; assist with actions the individual is temporarily unable to achieve; and return the person to control over their own problem-solving
• Maintain data quality by inputting HMIS data within 24 hours, promptly filing mail and client files, and regularly monitoring the state of all relevant tracking systems
• Participate in weekly case conferencing with project partners 
• Participate in staff meetings and trainings as directed by supervisor
• Complete all other reasonable tasks as needed/assigned by supervisor

QUALIFICATIONS/REQUIREMENTS   

• Bachelor’s degree in human services field OR four years of related work experience
• Strong organizational and communication skills
• Basic computer proficiency, including ability to navigate Microsoft Office and complete data entry
• Ability to thrive in a flexible, fast-paced, and growth-oriented environment while maintaining a positive solution-oriented and client-focused approach 
• Ability to establish and maintain professional boundaries while working with clients
• Ability to maintain confidentiality of client information
• Ability to accurately record information for required client and staff documentation 
• Understanding of or willingness to train in areas such as trauma-informed care, diversity, equity, and inclusion 
• Strong interpersonal skills, ability to be compassionate and firm towards guests 
• Reliable transportation
• Ability to lift 25 pounds independently 
• Ability to walk, climb or descend stairs, kneel, bend and twist

PREFERRED QUALIFICATIONS

• Master’s of Social Work or related field OR 2 years of case management (community-specific experience, including lived experience, is strongly preferred) 
• Knowledge of harm reduction model
• Experience in crisis intervention
• Experience with HMIS (Homelessness Management Information System)
• Basic Spanish proficiency (fluency preferred)