Bilingual Program Assistant

Bilingual Program Assistant (English/Spanish)
North Raleigh Ministries | Raleigh, NC
Full-Time, Exempt

North Raleigh Ministries (NRM) is a faith-based nonprofit that equips families and individuals in crisis with the resources and skills they need to achieve stability. Through evidence-informed and community-based programs, NRM works to foster hope, dignity, and long-term well-being.

We are seeking a Bilingual Program Assistant to play a key frontline role in our Food Pantry operations. This position supports clients, volunteers, staff, and community partners by ensuring day-to-day operations run smoothly and that every individual served experiences a welcoming, organized, and dignified environment.

This position reports to the Food Pantry Programs Manager, with a dotted-line relationship to the Director of Programs.

Client Engagement & Frontline Support

• Provide a positive, consistent, and welcoming experience for Food Pantry clients
• Manage Food Pantry phone operations and route program-related inquiries appropriately
• Verify client eligibility and complete accurate intake for new clients
• Enter and maintain timely and accurate client and program data
• Maintain client-facing materials, forms, and signage
• Address client concerns professionally and escalate issues as needed
• Encourage client connection to additional NRM programs and services

Volunteer & Program Support

• Assist with volunteer engagement, communication, and appreciation efforts
• Support volunteer meetings, training activities, and appreciation events
• Identify volunteer coverage needs and communicate with supervisors
• Coordinate food drives with churches, agencies, and businesses
• Collaborate with the Volunteer Coordinator and Food Pantry Manager on scheduling

Program Administration & Partner Coordination

• Track and distribute client gift cards related to program milestones
• Coordinate supplies, meals, and logistics for Journey cohorts and graduations
• Support program outcome tracking and monthly reporting
• Maintain communication with partner agencies and complete required reports
• Ensure partner documentation and records are accurate and up to date

Professional & Team Engagement

• Participate in regular supervision, staff meetings, and trainings
• Report facility, system, or technical issues as needed
• Collaborate with staff to support problem-solving and continuous improvement

Qualifications

• Associate degree in human services or related field required; bachelor’s degree preferred
• Experience in administrative, program support, or client-facing roles preferred
• Experience working with vulnerable or underserved populations preferred
• Bilingual in English and Spanish required
• Strong organizational, communication, and time-management skills
• Ability to handle confidential information with discretion and professionalism

Compensation

• Salary Range: $40,000–$50,000 annually, commensurate with experience

Statement of Faith
North Raleigh Ministries is a Christian organization. Employees are expected to pursue a personal relationship with Jesus Christ and to live and work in a Christ-like manner.